Shipping and Returns
We aim to despatch all orders within 1 working day of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
Tristar Sports is currently offering FREE Fully Tracked Courier Delivery (2 to 3 Working Days - mainland UK)
We are happy to deliver to European addresses. Orders need to be placed with a valid postcode/zipcode to allow our couriers to locate and quote for correct shipping cost.
*NB for larger order specific quote etc. to non European locations we can give more precise location based volume quotes, if you contact us here.
If you would rather order by phone, please call us on +44 78 177 69267 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Tristar Sports will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Our online shop does not have a minimum transaction value.
Returns and Refunds
If there has been a delivery issue or your parcel has exceeded its collection period, the courier will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your parcel is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the items will be donated.
Tristar Sports happily accepts returns of unused products within 30 days of purchase. Buyer pays return postage and a refund is issued once the goods have been received by us.